Processing Times

At Defect Safe, all orders are processed within 2-3 business days. Please note that during peak seasons or holidays, processing times may extend up to 5 business days.

Domestic Shipping Options & Timeframes

We offer the following domestic shipping options:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Next-Day Shipping: 1 business day (available for orders placed before 12 PM EST)

International Shipping

International shipping is available to select countries. Delivery times may vary based on the destination:

• Standard International Shipping: 10-20 business days
• Express International Shipping: 5-10 business days

Please be aware that customs fees and import duties may apply and are the responsibility of the customer.

Shipping Carriers

We partner with reputable carriers to ensure your products are delivered safely:

• UPS
• FedEx
• USPS

Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment on the carrier’s website.

Damaged / Lost Packages

If your package arrives damaged or is lost in transit, please contact our customer service within 48 hours of delivery. We will assist you in resolving the issue promptly.

Free Shipping Threshold

We offer free standard shipping on all domestic orders over $75. This promotion applies automatically at checkout.

Special Handling

For certain quality assurance products that are fragile or require special handling, we may include additional packaging materials to ensure safe delivery. Please follow any handling instructions included with your order.