Return Window & Eligibility

Customers have 30 days from the date of purchase to initiate a return for services provided by Defect Safe. To be eligible for a return, the service must be deemed unsatisfactory or not in accordance with the agreed-upon quality standards.

Quality Assurance Solutions-Specific Non-Returnable Items

• Custom Quality Assurance Plans tailored to specific client needs.
• Digital goods, including software tools and reports delivered electronically.
• Services that have been fully rendered and accepted by the client.

Return Condition Requirements

To qualify for a return, the following conditions must be met:

• The service must have been provided within the last 30 days.
• The client must provide documentation or evidence demonstrating the lack of quality or service failure.

How to Initiate a Return

To initiate a return, please contact our customer service team at support@defectsafe.com. Include your order number, the reason for the return, and any supporting documentation. Our team will guide you through the return process.

Refund Method & Timeline

Refunds will be processed using the original payment method. Please allow 5-7 business days for the refund to appear in your account after approval of the return request.

Exchanges

Exchanges are not applicable for services provided by Defect Safe. If you require a different service or quality assurance solution, please initiate a new order.

Defective / Wrong Items

If you believe you have received a defective service or an incorrect report, please contact us within 7 days of receipt. We will review your claim and, if validated, provide a resolution, which may include a refund or a re-evaluation of the service.